By now you have already realized how important reviews are for your business. Now it’s time to get more 5-star reviews! Below we’ll outline a few different ways that our clients have found success in getting a TON of reviews for their businesses.
Get More 5 Star Reviews
Suffering from the effects of poor reviews? Let’s go over some strategies that are perfect for bringing up a low-star average. Review management platforms are your secret weapon for gaining 5-star reviews. Our agency can provide steep discounts on services that allow our clients to manage their reviews with an emphasis on gaining 5-star reviews. Here’s how it works:
- Customers receive a notification (via email, text or both) asking for a review.
- If the customer is happy with their service, they are directed to leave good reviews on major online review platforms.
- If the customer is unhappy with their service, they are directed to leave feedback via a direct message to the business (not the online review platforms).
With the right review management system in place, the best reviews your business receives will live online forever, while complaints can be handled on a private, individual basis.
Requesting Reviews as Part of the Sales Cycle
Is there a point in your sales cycle that is perfect for reviews? For most of our clients, it’s at the very end after the final payment is received. By this point in the cycle, you should have a good idea whether the customer had a good experience or not. For happy customers, you can automatically (or manually) upload their information to the platform, which then sends a request for a customer review if they had a good experience. Through the power of automation, you can watch the 5-star reviews pour in consistently without any additional effort on your part.
This option can also be managed manually. This is great for business owners who want more control over their request inquiries or if they have a business that offers services where results may vary from customer to customer. When this contact is sent to every happy customer, you’ll collect consistent 5-star reviews with little effort.
Batch Requests For Customer Reviews
Do you have a list of dozens or hundreds of previous customers and don’t know what to do with them? This is your chance to get a ton of new 5-star reviews! At Triad, we upload our client’s customer lists into their review management platforms on a quarterly or bi-annual basis. This results in sporadic influxes of reviews coming in large waves. This is a great option if this is your first foray into requesting customer reviews. It’s also a good idea to do this frequently so that your customers can recall the important details that can make for a great review.
Uploading email lists directly to the management platform is a great option for small businesses that do not have an extensive CRM or want to keep their review management process simple without automation. With this process, our clients have gained a tremendous number of 5-star reviews far outweighing any existing negative reviews. Having a large influx of reviews can seem intimidating, but it’s a strategy that has been embraced by the major review platforms such as Google Reviews.
There’s No Shame in Putting up a Few Signs
If your business has customers regularly visiting your location, garnering new reviews can be as simple as putting up a few signs! There’s no shame in asking for reviews. Signs can be placed in waiting areas, patient rooms, conference rooms, bathrooms, the reception area—whatever space makes sense for your business. Just be sure the sign expresses that you appreciate a 5-star review for the hard work your team puts into making their experience as easy as possible.
If you do choose to solicit reviews with signage, professional presentation is key! make sure to use a high quality design placed in a frame or a standing frame. This will help to convey the right image for your business and grab your customers’ attention.
Ready To Get More Customer Reviews?
As you can see, there are many strategies to help your business gain positive reviews. Make sure the customer review strategy you choose is the right one for your business. At TriAd, we have over 15 years of online review management experience with local and national clients. We have seen businesses with low-stars averages from bad reviews, competitor reviews and employee reviews quickly turn into 5-star businesses with a high ranking on Google search and other browsers that emphasize credibility. Boost your reputation and start your journey to dozens or hundreds of legitimate, authentic 5-star customer reviews by filling out the contact form below.